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ABOUT THE COMPANY

Trend Micro Incorporated

HeadquartersTokyo, Japan
IndustryCybersecurity
Founded1988
Incorporation Date1988
Official Websitewww.trendmicro.com
CEOEva Chen
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About Trend Micro

Trend Micro is an American-Japanese security company founded in Los Angeles in 1988 and headquartered in Tokyo. Its consumer line — Antivirus+ Security, Internet Security and Maximum Security — is particularly strong on web threat protection, ransomware folder shielding and social media privacy checks, and the company runs a globally dispersed research operation across 16 R&D sites.

Malware ProtectionRansomware Folder ShieldWeb Threat ProtectionPay GuardParental ControlsSocial Media PrivacyPassword Manager
Trend Micro Highlights
  • Founded in 1988 in Los Angeles, California
  • Headquartered in Tokyo, Japan
  • Led by co-founder and CEO Eva Chen
  • R&D across 16 locations worldwide
  • Strong web and ransomware protection scores
Brief History
  • Trend Micro was founded in 1988 by Steve Chang, Jenny Chang and Eva Chen.
  • The company moved its headquarters to Tokyo and listed on the Tokyo Stock Exchange.
  • Its enterprise platform is now sold as Trend Vision One.
ConnectVTech is an independent third-party support service. We are not affiliated with Trend Micro. All trademarks belong to their respective owners.

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OUR SOLUTIONS

What are the Software and
Services Offered by Trend Micro?

Trend Micro is a global leader in cybersecurity, trusted by over 400 million users worldwide. We develop advanced solutions to deliver enterprise, advanced protection for homes, businesses, and enterprises of all sizes.

Antivirus+ Security

Core protection for one Windows PC with ransomware Folder Shield.

Internet Security

Adds parental controls and social media privacy checks for three devices.

Maximum Security

Covers five devices across Windows, Mac, Android and iOS with Pay Guard.

Premium Security Suite

Ten devices plus VPN, ID protection and priority technical support.

Mobile Security

Android and iOS protection with a fraud buster and app scanning.

Trend Vision One (Business)

Enterprise XDR platform covering endpoints, cloud, network and email.

Threat Intelligence & Malware Discoveries

Trend Micro's global research network tracks millions of threats daily. Its Threat Intelligence platform provides real-time data on emerging malware, phishing campaigns, ransomware operators, and zero-day exploits. Here are some of the malware areas we cover:

FAQs

Frequently Asked Questions

Find answers to the most common questions about Trend Micro products and services.

What is Trend Micro and what does it do?
Trend Micro is a global cybersecurity company providing antivirus, web threat protection, ransomware shielding and privacy tools for home users, alongside an enterprise XDR platform.
Is Trend Micro antivirus safe to use?
Yes. Trend Micro consistently earns high protection scores from AV-TEST and AV-Comparatives, and is particularly strong at blocking malicious and phishing websites.
How do I activate Trend Micro with my serial number?
Run the installer, enter the serial number from your purchase email or retail card, and sign in to your Trend Micro account. Contact us if the serial is rejected.
What is Folder Shield and should I enable it?
Folder Shield blocks unauthorised programs from modifying files in the folders you nominate, which stops most ransomware from encrypting your documents. Enabling it is recommended.
Can I use Trend Micro on multiple devices?
Yes. Maximum Security covers up to five devices and Premium Security Suite up to ten, across Windows, macOS, Android and iOS.
How do I completely remove Trend Micro from Windows?
Uninstall from Apps and Features, then run the official Trend Micro Diagnostic Toolkit to clear leftovers. Our technicians can do a clean removal remotely.

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KNOWLEDGEBASE

Trend Micro Antivirus Knowledgebase

Find helpful guides, troubleshooting steps and solutions for common Trend Micro issues.

View All Trend Micro Articles

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